Pricing and Support Plans
Platformer Console
Platformer
Community
Connect any number of Kubernetes clusters with less than 3 nodes and utlize the Platformer Console PaaS for free.
TECHNICAL SUPPORT
Community Support.
Additional support plans can be purchased.
RESPONSE AND RESOLUTION TIMES
*Additional support plans can be purchased if required.
PRICING
FREE
Platformer
Connect
Connect any number of production-ready Kubernetes clusters (over 3 nodes) and utilize the Platformer Console PaaS to manage, scale and deploy your applications with ease.
TECHNICAL SUPPORT
Flexible support plans available depending on your requirements.
RESPONSE AND RESOLUTION TIMES
*Additional support plans can be purchased if required.
PRICING
USD199/Cluster*
*Clusters with less than 3 nodes incur no costs
Platformer
Enterprise
Run the Platformer Console on your own infrastructure (public cloud or private on-premise datacenter) with dedicated support to run your workloads at scale.
TECHNICAL SUPPORT
Dedicated custom support plans based on your requirements. A dedicated technical Account Manager will be provided.
RESPONSE AND RESOLUTION TIMES
Response and resolution times will depend on your dedicated support plan. If required, additional support can be purchased.
PRICING
Platformer offers a flexible selection of Enterprise-grade offerings suited to your requirements
Compare plans
Platformer Enterprise
By leveraging Platformer's experience and best practices in DevOps and Site Reliability Engineering,
enable your teams to focus on building applications and services while we look after the underlying infrastructure for you.
Fully-managed
Platformer Console on Google Cloud Platform
Run the Platformer Console in your Google Cloud environment, customized to suit your compliance, SLA and tooling requirements. Platformer manages all GKE Kubernetes clusters, VMs and security updates/patches on your infrastructure.
- Availability
All managed clusters are highly available, with multi-control planes with no single point of failure. - Google VPC Integration
Seamless integration with Google Cloud VPC without having to expose any of your nodes externally. - Authentication/Authorization
Platformer Console IAM, Google Cloud Identity, LDAP or other as per requirements. - Authentication/Authorization
Platformer Console IAM, Google Cloud Identity, LDAP or other as per requirements. - Oberservability
Platformer Console provided or integration with Stackdriver, Splunk, NewRelic or a selection/combination of choice. - Regions supported
Supported and available in all regions where Google Cloud GKE and GCE are supported. - Level of support
24x7 Platformer Enterprise Premium Support
Fully-managed
Platformer Console on Microsoft Azure
Run the Platformer Console in your Azure environment, customized to suit your compliance, SLA and tooling requirements. Platformer manages all AKS Kubernetes clusters, VMs and security updates/patches on your infrastructure.
- Availability
All managed clusters are highly available, with multi-control planes with no single point of failure. - Azure VPC Integration
Seamless integration with Azure VPC without having to expose any of your nodes externally. - Authentication/Authorization
Platformer Console provided, Azure ActiveDirectory, Google Cloud Identity, LDAP or other as per requirements. - Authentication/Authorization
Platformer Console IAM, Google Cloud Identity, LDAP or other as per requirements. - Observability
Platformer Console provided or integration with Azure Monitor, Splunk, NewRelic or a selection/combination of choice. - Regions supported
Supported and available in all regions where Azure AKS and Azure VMs are supported. - Level of support
24x7 Platformer Enterprise Premium Support
Fully-managed
Platformer Console On-Premise
Run the Platformer Console in your private datacenter with VMWare or on bare-metal, customized to suit your compliance, SLA and tooling requirements. Platformer creates and manages all Kubernetes clusters and other related infrastructure for you.
- Availability
All managed clusters are highly available, with multi-control planes with no single point of failure. - Authentication/Authorization
Platformer Console provided, Azure ActiveDirectory, Google Cloud Identity, LDAP or other as per requirements. - Authentication/Authorization
Platformer Console IAM, Google Cloud Identity, LDAP or other as per requirements. - Observability
Platformer Console provided or integration with Azure Monitor, Splunk, NewRelic or a selection/combination of choice. - Regions supported
Supported and available in all regions where Azure AKS and Azure VMs are supported. - Level of support
24x7 Platformer Enterprise Premium Support
Fully-managed
Platformer Console for Edge Compute
With IoT, 5G, Network Function Virtualisation (NFV), AI & ML at the edge computing, running Kubernetes at the Edge Computing is becoming a viable option.
Utilizing the Platformer Console and Kubernetes at the Edge helps organizations standardise the management of container workloads from their Public Cloud environments all the way to their Edge devices without having to rely on a number of different strategies and tools.
Run Platformer Console in your datacenter OR in the public cloud and securely extend to your Edge infrastructure. Platformer manages all Kubernetes Clusters, VMs and related infrastructure.
- Availability
All managed clusters are highly available, with multi-control planes with no single point of failure. - Authentication/Authorization
Platformer Console provided, Azure ActiveDirectory, Google Cloud Identity, LDAP or other as per requirements. - Authentication/Authorization
Platformer Console IAM, Google Cloud Identity, LDAP or other as per requirements. - Observability
Platformer Console provided or integration with Azure Monitor, Splunk, NewRelic or a selection/combination of choice. - Regions supported
Supported and available in all regions where Azure AKS and Azure VMs are supported. - Level of support
24x7 Platformer Enterprise Premium Support
Platformer
Support Plans
BASIC Plan
Ideal for customers who are trialing Platformer Console
- Your needs:
Support on billing matters and breaking issues on Platformer Console. - Response time needed:
5x business days for billing related-issues. Best efforts for other issues (or community support). - Cost per month:
FREE - How tickets are raised:
Via support email or the support portal - This plan is enabled by default for all Platformer Console customers.
Upgrades are available where higher SLAs and response times are required.
DevOps Plan
Ideal for customers who are commited to using the Platformer Console for development use.
- Your needs:
Help your developers and teams with support from the Platformer team. - Response time needed:
Responds within 4x business hours of raising a ticket (Mon-Fri) - Cost per month:
USD 75 per Organisation - Number of support hours:
Not exceeding 10hrs of per month (additional blocks of 10x hour support can be purchased through the Platformer Console) - How tickets are raised:
Via support email, the support portal or phone
Production-Ready Plan
Ideal for customers who are deploying and managing production-grade workloads on Platformer Console.
- Your needs:
Get production issues sorted with fast response times and possibly assistance from the Platformer team in debugging and resolving production issues. - Response time needed:
Responds within 1x business hours of raising a ticket (Mon-Fri) - Cost per month:
USD 200 per Organisation - Number of support hours:
Not exceeding 10hrs of per month (additional blocks of 10x hour support can be purchased through the Platformer Console) - How tickets are raised:
Via support email, the support portal or phone
Premium Support Plan
Ideal for customers who are running critical workloads in Production
- Your needs:
Get production issues sorted with fast response times and assistance from the Platformer team in debugging and resolving production issues.
Platformer proactively provides guidance and support. - Response time needed:
Responds within 1 hour of raising a ticket (24/7) - Cost per month:
USD 999 per Organisation - Number of support hours:
N/A
(Fair use of Platformer Support on critical P1/P2 issues) - How tickets are raised:
Via support email, the support portal or phone
Standard
Response and resolution times
| Priority | Meaning | Initial Response Time | Resolution Time |
|---|---|---|---|
| P1 | The service is down or is causing major problems to the customer in the operation of its normal business. | Within 1 hour of the support request being logged | Within 3 hours of the support request being logged |
| P2 | Defective service functionality leading to a severe loss of service in the customer’s operating environment (e.g: a subset of critical functionality down or inoperable) causing significant business impact. | Within 4 hours of the support request being logged | Within 10 hours of the support request being logged |
| P3 | A function of the service is unavailable or not working as specified. An important issue without significant and immediate operational impact (other services are functional). A request for information about the services/software where the information is required urgently. | Within 1 Business day of support request being logged | Within 5 Business days of the support request being logged |
| P4 | A function of the service is not working as specified and has little or no operational impact. A request for information about the service/software where the relevant information is not required immediately. | Within 3 Business Days of support request being logged | Within 10 Business days of the support request being logged |
